Spend less time answering customer emails.

NotchPath is an AI email assistant that uses your product catalogues, price lists and business documents to draft replies to customer enquiries. Start with drafts, then automate common replies when you’re ready.

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RequestsCustomersKnowledge

Customer enquirySarah Miller

Hi, I ordered a 40 mm garden pump connector last week and the seal is leaking; can you send the right replacement part, and is it covered under warranty?

Matched to your business information

Garden pump connector product sheetWarranty and exchange policy

Draft replyReady for your review

Hi Sarah,

Thanks for the note. Your 40 mm garden pump connector is within the 30-day exchange window, and the matching replacement is the HG-SEAL-40 40 mm garden pump seal kit.

We can arrange the replacement once we confirm the best shipping address. If the connector has not been used beyond the fitting test, it should be covered under the exchange policy.

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NotchPath demo · sample customer data

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Your knowledge. Helpful answers.
Less work for your team.

Three simple steps from your business information to answering customer enquiries.

Put your business knowledge to work.

Start with the information you already use: product catalogues, price lists, policies and FAQs. NotchPath uses your approved information to help answer customer questions.

Product catalogueProduct details & specifications

Price listYour approved pricing

Business documentsPolicies & common questions

Use the documents your team already relies on.

Get a draft, without starting from scratch.

When a customer enquiry arrives, NotchPath finds relevant information and prepares a useful answer, including product details and ordering links from your catalogue. Customers get the information they need to take the next step.

Draft replyFor your review

Hi Alex,

The Field jacket comes in navy and olive. It has a waterproof outer.

You can order it from myshop.com/jackets/field101.

Based on: Product catalogue · Field jacket

Illustrative reply and shop link.

Start with drafts. Automate when you’re ready.

Get comfortable with the replies, then enable automatic sending for common enquiries that meet your rules. NotchPath handles eligible replies and brings exceptions to your team.

Choose how replies are sent.

Start with drafts for your team
Enable automatic replies when ready
Keep exceptions with a person

Automatic sending follows your rules

You choose when to turn on automatic replies.

Less time in the inbox.
More time for your customers.

NotchPath works 24/7, preparing replies even while you’re asleep. With automatic sending enabled, eligible enquiries can be answered outside your working hours too.

Less searching.

Bring the relevant product details and business information to the reply, instead of hunting through documents for every question.

Less typing.

Get a reply written from your business information, without starting from a blank email. Free your team to focus on customers who need their attention.

More consistency.

Help everyone answer from the same approved information, with room for their own judgement and personal touch.

Familiar questions,
across all kinds of businesses.

If your team answers emails using business documents, this is a useful place to start.

Product details“Does this come in another size?”
Pricing enquiries“How much is the replacement part?”
Business policies“What is your returns policy?”

A few good questions.

From getting started to automating common replies.

What do we need to get started?Where do the answers come from?Can NotchPath send common replies automatically?What if NotchPath doesn’t know the answer?How do we keep control of our data?Is it right for our business, and what does it cost?